Privacy Policy

We only collect information that is necessary to process your order, respond to enquiries, and provide personal support.

 

This may include:

 

• Full name

• Email address

• Mobile number

• Delivery address

• Order details (product selection and quantity)

• Any additional information you choose to share via our contact forms

 

We do not collect unnecessary personal data.

Your information is used solely to:

 

• Confirm and fulfil your order

• Communicate with you about delivery and payment

• Respond to questions or support requests

• Improve our customer experience

 

We do not sell, rent, or share your personal information with third parties for marketing purposes.

At this stage, Viva Balm does not process payments directly through the website.

 

Payment instructions are shared manually after order confirmation. We do not store your banking or card details on our website.

We may share limited information only when necessary to:

 

• Arrange delivery with a trusted local courier

• Comply with legal or regulatory requirements

 

In all cases, only the minimum required information is shared.

Your information is:

 

• Stored securely within Wix’s encrypted platform

• Accessed only by authorised Viva Balm representatives

• Retained only for as long as necessary to fulfil orders or meet legal obligations

 

We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access.

Your information is:

 

• Stored securely within Wix’s encrypted platform

• Accessed only by authorised Viva Balm representatives

• Retained only for as long as necessary to fulfil orders or meet legal obligations

 

We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access.

This website may use basic cookies and analytics tools provided by Wix to understand website traffic and improve functionality.

 

These do not personally identify you.

 

You may disable cookies via your browser settings if you prefer.

Our website is hosted on Wix.com. Wix provides the platform infrastructure and security measures used to protect your data.

 

For more information, you may review Wix’s privacy practices on their website.

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

 

The most current version will always be available on this page.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

 

📧 hello@vivabalm.com

 

We’re always happy to help.