Privacy Policy
Last updated: 18 December 2025
Viva Balm is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.
By using this website, you agree to the terms outlined below.
Information We Collect
We only collect information that is necessary to process your order, respond to enquiries, and provide personal support.
This may include:
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Full name
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Email address
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Mobile number
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Delivery address
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Order details (product selection and quantity)
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Any additional information you choose to share via our contact forms
We do not collect unnecessary personal data.
How We Use Your Information
Your information is used solely to:
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Confirm and fulfil your order
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Communicate with you about delivery and payment
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Respond to questions or support requests
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Improve our customer experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payments
At this stage, Viva Balm does not process payments directly through the website.
Payment instructions are shared manually after order confirmation. We do not store your banking or card details on our website.
Sharing of Information
We may share limited information only when necessary to:
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Arrange delivery with a trusted local courier
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Comply with legal or regulatory requirements
In all cases, only the minimum required information is shared.
How We Store & Protect Your Information
Your information is:
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Stored securely within Wix’s encrypted platform
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Accessed only by authorised Viva Balm representatives
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Retained only for as long as necessary to fulfil orders or meet legal obligations
We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access.
Your Rights
Your information is:
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Stored securely within Wix’s encrypted platform
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Accessed only by authorised Viva Balm representatives
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Retained only for as long as necessary to fulfil orders or meet legal obligations
We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access.
Cookies & Analytics
This website may use basic cookies and analytics tools provided by Wix to understand website traffic and improve functionality.
These do not personally identify you.
You may disable cookies via your browser settings if you prefer.
Third-Party Services
Our website is hosted on Wix.com. Wix provides the platform infrastructure and security measures used to protect your data.
For more information, you may review Wix’s privacy practices on their website.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
We’re always happy to help.
